Customer Services
At Naqqashi Couture, we’re committed to offering not just exquisite Chikankari craftsmanship but also a seamless and satisfying customer experience. Your happiness means everything to us, and we’re here to assist you at every step of your journey with us.
1. Need Help? We’re Here for You
If you have questions about products, sizing, shipping, payments, exchanges, or anything else — feel free to reach out. Our customer care team is responsive, warm, and always ready to help.
Email: mynaqqashi@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Based in: Hari Om Nagar, Madiyanva Road Lucknow, 226020 India
2. Support Channels
Email Support: All queries are typically responded to within 24–48 business hours.
Instagram DMs: For casual queries or collaboration interest, feel free to DM us @naqqashi.couture (if applicable).
Order Support: For questions related to your order, please include your name, order number, and date of purchase for quicker resolution.
3. Order Updates & Communication
You will receive:
Order Confirmation via email or SMS once your order is placed.
Shipping Updates with tracking information as soon as your order is dispatched.
Support Follow-ups in case of any delays or issues.
4. Common Issues We Help With
Size & fitting guidance
Exchange and delivery inquiries
Missing/wrong item resolutions
Product care and handling queries
Assistance with special/custom requests (on availability)
5. Our Promise
We treat every query with care, patience, and respect.
Our handcrafted items may have slight variations — we always work with you if something isn’t right.
We value your feedback and aim to constantly improve.
6. Limitations
Our customer care doesn’t handle WhatsApp queries officially (unless stated).
We do not offer real-time chat or phone call support at this time — but our email support is fast and reliable.
7. Feedback & Complaints
We’re constantly working to enhance your experience. If you’re unhappy with anything, please write to us. Every concern is personally reviewed and taken seriously by our core team.